Terms of service
Welcome to Great White Bullion. GWB provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
Payment Methods
We accept the following payment methods:
- Paypal
- Credit Card
- Shopify Payments
- Apple Pay
- Google Pay
- Bank Direct Deposit
Anti Money Laundering & Fraud Protection
To protect users from online fraud the following rules apply while using and shopping at Great White Bullion.
All bullion purchases over $300 will require:
1. A valid User Account must be created.
2. Valid photo ID. Only passports and drivers licence will be accepted.
3. Payment for high value orders must be made using a bank transfer or via PayPal.
4. Shipping to a valid residential address that matches the billing address of the payment used. No Parcel Lockers or PO Boxes.
Great White Bullion may at any time apply the following rules to any bullion purchase below $400.
Lost Items Returns
Refunds are not provided for items lost in the mail that have tracking. Refunds will also not be given where an item is lost in the mail and tracking was not purchased.
We will work with you and guide you to raise a request with the postal company to file a missing item claim to try and achieve a refund via the postal company itself.
If you have purchased parcel tracking and insurance from us we will provide a return up to the insured amount purchased and file a missing item claim on your behalf.
Refunds will be given when the returns process has been completed.
Lost items are rare and we do our best in all cases to find them and achieve a good outcome for both parties. While rare, lost items are out of our control and we strongly recommend choosing tracked item and signature on delivery when having your items posted.
Fraudulent Returns
Refunds are not provided for items purchased fraudulently. We have little indication if an order is made fraudulently.
Where tracking is available we will provide proof of item location and handling by the postal company to assist in any investigation with your bank provider.
Missing Items
Where your order is received with missing items we will assist you to raise a missing item claim with the postal company.
When items are sent within Australia they transition from our business to the postal company. This transfers responsibility of the item to the postal company and this is who we recommend you raise a missing item claim and potential refund with.
We will work hard with you to help achieve resolution via finding the lost items or getting a refund for those items from the responsible postal company,
While we regret any missing items, we do our best to pack all items securely and always recommend buyers pay for tracking and signature on delivery to help avoid missing items. Ultimately we aren't in control of an item after we have posted it and are not responsible for items after we have dispatched them in the postal system.
Change of Mind Returns
- We will when possible provide a refund for change of mind. Please note if the order has already been fulfilled/packaged, we will charge a $5 or $10 restocking fee depending on the item size.